DS Security Customer Service Support

CONTACT US

We would like to hear from you. Please complete the form below if you have any queries or to request for a quotation. We endeavour to response to your enquiry within two working days.

Email

service@momosecurity.com.au

Call Us

+61 405 604 148

Working Hours

Monday โ€“ Friday: 6am-10pm

Saturday-Sunday: 7am-7pm

FAQ

SECURITY CAMERA INFORMATION

Why you should install home security cameras Today?

Your home is your sanctuary. Have you ever wondered what would happen if your home was left vulnerable to intruders? Or wished you could check on your family while away? House security cameras are no longer a luxury โ€” they are a necessity in todayโ€™s uncertain world. Installing best cctv camera for home not only deters criminals but also provides real-time alerts, evidence in case of incidents, and 24/7 peace of mind.

What's average security camera price in Australia?

The price of CCTV cameras varies based on several factors, including:
Brand and model:
Resolution and image quality (e.g., 2MP, 4MP, 8MP)
Wired vs. wireless cameras
Night vision and motion detection capabilities
Average Pricing range in Australia:
Basic CCTV camera: $99 โ€“ $500 (per unit)
Mid-range camera (2MP โ€“ 4MP): $600 โ€“ $1000 (per unit)
Advanced IP cameras with AI features:$1100 โ€“ $4000+ (per unit)

How much does it cost for security camera installation in Brisbane?

The cost to install a CCTV system in Brisbane can range from $1,000 to $3,000 or more. This is a general estimate, and the actual price depends on factors like the type of system, number of cameras, and complexity of installation.

Installation charges: $150 โ€“ $300 per camera for domestic installation and $300+ for commercial for a commercial installation depending on the type and complexity of installation.

CCTV installation typically costs between $50 to $100 per hour in Australia. On average, homeowners spend $1,000 to $2,500 for a complete CCTV setup. Final costs vary based on camera type, system size, and installation complexity.
For example, a basic HiLook 6MP Acusense CCTV package can be installed from $1595. More advanced systems, like Dahua 6MP Wizsense IP CCTV packages, can start from $1795.
Here's a more detailed breakdown of factors influencing the cost:
Type of system:
Basic systems with fewer cameras and simpler features will be less expensive than more advanced systems with higher resolution cameras, AI-powered features, and complex installation requirements.
Number of cameras:
The more cameras you need, the higher the total cost will be.
Installation complexity:
If the installation requires running new cables, drilling through walls, or integrating with existing systems, the cost will be higher.
Installation company:
Different companies have different rates, so it's a good idea to get quotes from multiple companies.
Brand:
Some brands, like Hikvision and Dahua, are more popular and may have higher prices than others.

Tip: When investing in CCTV installation, consider long-term service plans to cover maintenance and upgrades.

What's the benefits of CCTV cameras installation?

CCTV installation in Australia offers numerous benefits for homes and businesses, including enhanced security, crime deterrence, and evidence collection. CCTV systems can also lead to reduced insurance premiums and improve employee productivity.
Here's a more detailed look at the advantages:
1. Enhanced Security and Crime Deterrence:
CCTV cameras act as a visual deterrent, making potential criminals less likely to target properties with surveillance systems.
They provide real-time monitoring, allowing homeowners and business owners to proactively address potential threats and incidents.
2. Evidence Collection and Legal Support:
CCTV footage can be crucial evidence in legal cases, helping to identify perpetrators and resolve disputes.
Clear footage can also aid police investigations and assist in catching criminals.
3. Remote Monitoring and Peace of Mind:
Many modern CCTV systems offer remote access, allowing users to monitor their property from anywhere with an internet connection.
This provides peace of mind, especially for those who are away from home or work.
4. Insurance Benefits and Reduced Premiums:
Insurance companies often view properties with CCTV as safer, potentially leading to reduced premiums.
The presence of CCTV cameras can also make it easier to settle insurance claims.
5. Employee Productivity and Safety:
CCTV systems can help improve employee productivity by discouraging theft or unsafe behavior.
They also contribute to employee safety by deterring harassment or other forms of misconduct.
6. Property Value:
Installing CCTV cameras can increase the perceived value of a property, making it more attractive to potential buyers.

SHIPPING & PAYMENT INFORMATION

Do you offer free shipping? How long does it take to ship?

Yes, we offer free shipping within Australia by Australia Post or Courier Please.
Shipping Lead Times: Approx. 5-12 working days

Can I pickup my order?

Absolutely, you can pick up your order from our office/warehouse located at North of Brisbane Australia.
We are open Mon-Sat from 8AM-6PM. You can make an apointment and provide us with the order#. We will send the address to you for pick-up.

Is your checkout process secure? How do you handle credit card information?

Our checkout process is absolutely secure; we handle your personal and credit card information in a way that meets PCI compliance standards.

We do not store your CC number in plain text anywhere in our database, either physically and digitally.
We only take credit card information over the phone. Never by email or text.
We type your card information into our POS Terminal provided by Clover.
If you give us permission, we will save your payment information on Cloverโ€™s file.
Once your card information has been saved, our employees can only see the first six and last four digits of your card.
The middle six digits of your credit card are shown as โ€˜*โ€™ symbols and we have no way to access this information.
If you have a suggestion for how we can do better, please Contact Us.

Ac et condimentum potenti condimentum.

Do you have a return policy? What if I receive the wrong or damage product with my order?

Yes, we have a hassle-free 15 calendar days return policy. We ask that you try to return the product in the same condition as you received it.

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